I usually have no issues with this KFC but today for the first time both myself and my partner had issues with extremely tough chicken in both the rice bowl and burger. I got two fillets in my rice bowl, the first one was fine and the second one was tough and hard to break up with the fork. My partner got the chicken burger and was complaining it was tough and we were trying to physically pull some of the chicken out with our hands to see why it was so tough. Not sure why the quality seems to have dropped with the fillets here but i wanted to highlight this so it gets resolved as I don’t want to stop coming here.
We're truly sorry to hear about your recent experience at KFC Carlow Retail Park. It's disappointing to learn that the chicken quality did not meet your expectations. We appreciate you bringing this to our attention, and your feedback is invaluable in helping us improve. We hope to provide you with a much better experience during your next visit. Thank you for your loyalty, and we look forward to serving you again soon.